Jeffrey Branum - State Farm Insurance Agent in 109 Union St

Customer Reviews about Jeffrey Branum - State Farm Insurance Agent:

• ★ ★ ☆ ☆ ☆
  While initially pleased with the price of my policy and the level of service I received from the agents at this office, it quickly soured. I received notice that my policy had to be rewritten only two months into my service, and was then told the policy had to be canceled for various reasons - all of which Jeffrey himself had been made aware of upon opening the policy and presented no legitimate reason for its cancellation. Furthermore, it was difficult to get a response at the office, even with assistance from the after-hours number, and most of the information I provided in my application had somehow vanished from their records - everything from my contact information to my driver's license number. I'm not giving this State Farm office one star because my policy was closed but because I was given misinformation and there was a serious lack of communication between agents. It was a frustrating experience. It felt like Dwayne, the agent I spoke with, just didn't want to be bothered rewriting the policy. I'll be happy to take my business to another insurance agency. In short, the gentlemen at this office are courteous and helpful when possible, but evidently have trouble communicating with customers and one another - to the customer's detriment.
  By Tessa Gibson, October 03, 2016

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About Jeffrey Branum - State Farm Insurance Agent in Barbourville